Shipping policy

Shipping Policy

Shipping Coverage

Egy Rice provides shipping and delivery services for retail, wholesale, and export customers in accordance with the agreed order details and delivery terms.

Order Processing

• Orders are processed during official business hours from Sunday to Thursday, 9:00 AM – 5:00 PM.
• Processing times may vary depending on product availability, order volume, and destination.

Domestic Shipping (Egypt)

• Delivery times vary based on the customer's location and the shipping service provider.
• Customers will be notified of estimated delivery times upon order confirmation.
• Shipping charges, if applicable, will be displayed before completing the purchase.

International Shipping (Export Orders)

• Export shipments are handled according to the agreed commercial contract and applicable Incoterms.
• Delivery schedules may vary depending on customs clearance procedures, destination country regulations, and transportation conditions.
• Any customs duties, taxes, or import fees imposed by the destination country are the responsibility of the buyer unless otherwise agreed in writing.

Delivery Inspection

• Customers are encouraged to inspect shipments upon delivery.
• Any visible damage to the packaging or discrepancies in quantity should be reported immediately to the carrier and to Egy Rice Customer Service.

Shipping Delays

• While we strive to deliver orders on time, delays caused by weather conditions, customs procedures, transportation disruptions, or other circumstances beyond our control may occur.
• Egy Rice shall not be liable for delays resulting from such external factors.

Shipping Contact Information

For shipping inquiries, order tracking, or delivery assistance, please contact:

Phone: 01066685553 | 01008999906 | 01001070005
Website: https://egyrice.com/
Address: Damietta - Zarqa - Jalal Village, Egypt
Business Hours: Sunday to Thursday, 9:00 AM – 5:00 PM